Heights Hotel Check-Out Survey

Your Name*

How did you book?*

eg. via agency (booking.com/Expedia etc) or direct with Hotel

When did you check-in?*

Was this your first visit to The Heights?*

Yes
No

The Welcome

The staff were friendly & polite*

Agree
Disagree

The staff explained procedures well*

Agree
Disagree

You felt welcome and safe*

Agree
Disagree

Your Room

The room to my liking*

Agree
Disagree

The bed was comfortable*

Agree
Disagree

The temperature was appropriate*

Agree
Disagree

Housekeeping did a great job prior to our arrival*

Agree
Disagree

The in-room facilities were acceptable*

Agree
Disagree

Did you have dinner with us during your stay?*

Thinking about your dining experience, please choose the best answer for each of the following.

I was seated promptly*

Agree
Disagree

My server was polite*

Agree
Disagree

The menu was easy to read / understand*

Agree
Disagree

I was satisfied with the selection of food & drink*

Agree
Disagree

My order was prepared and served correctly*

Agree
Disagree

The food was enjoyable*

Agree
Disagree

Overall, did you enjoy your stay?*

We are delighted that you are very satisfied overall. Can we ask a small favour? Would you mind telling others of your stay with us? We use TripAdvisor. If you have time, we'd really appreciate it.

Click here to leave us a review on TripAdvisor

We're sorry you weren't happy with your stay. Please tell us why...*

How likely are you to stay with us again?*

Likely
Unlikely

If you have any comments or suggestions you'd like to make, we welcome feedback.

Can we keep in contact with you about special offers / promotions?*

Email Address*

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